TOLL-FREE CALL RECORD COLLECTION... The client is a U.S.-based telecommunications company that is one of the leading equipment/service providers in the industry. The product is a statistical analysis call records system that provides insight into facilities management, resource allocation, marketing effectiveness, etc. The product was designed to provide information on Advanced Toll Free (ATF) and Virtual Private Network (VPN) calls made over the Network Provider network. The system user reports are displayed via a Graphical User Interface (GUI). Unable to support the costs of it's existing development team, the client needed to implement a cost-saving R&D strategy which would provide continued support for its products and existing customers Comnet's involvement in the engagement began with the design and development of a customer requested enhancement to Netscape Enterprise Server Netscape Directory Server– Lightweight Directory Access Protocol (LDAP) Netscape Certificate Server Informix 7.31 Dynamic Server IONA CORBA E2A Grafsman Reporting package Java GUI (with Swing components) Sun OS 2.8 The development cycle for the enhancement occurred over a 3-month period during which time the Comnet development team worked closely with a select set of the client's engineers to perform the knowledge transfer for the product. The Comnet team was entirely responsible for completing the design, development and testing of the requested enhancement, which was delivered on-schedule. After the initial development effort, the team was responsible for transferring the existing customer lab machines (both for code compilation and for testing) to Comnet facilities. This included the transfer of not only the hardware, but also working with the 3 rd party software vendors to arrange the transfer of licenses, etc. In the first year alone, Comnet was able to allow the customer to see a cost savings of $1.5 million, while allowing the existing customer base to remain supported without any disruption in service.
copyright © 2007 Comnet