ORDERING AND PROVISIONING SOLUTION... The client is a U.S.-based provider of OSS solutions to global telecommunications carriers and is the acknowledged leader in this field. Its suite of products perform ordering/provisioning, trouble management, service level agreement, and network management functions for wireline, wireless and data services. Facing a spending downturn in the telecom sector, the client needed to implement a cost-saving R&D strategy which would provide continued support for its products and which would also allow the company to design next-generation products to support evolving wireless and data technologies. Comnet's involvement in the engagement began with a carefully selected trial effort to prove in our ability to initially develop and support – and the re-architect – a critical Ordering and Provisioning component from the customer's product suite. Following an onsite orientation period, Comnet moved complete development responsibilities to its Chennai, India-based facility while tightly integrating offshore development handoff with the client's U.S.-based staff by installing an onsite liaison to manage this ongoing effort. The evolutionary architecture approach taken by Comnet for this Ordering and Provisioning system enabled the client to meet its existing customer requirements and also provided the client with a technology architecture that is scalable and which can accommodate emerging telecom services and technologies. Even with an initial capital cost of slightly over $100,000 to replicate the client's development environment at Comnet's India development center (and including the presence of a U.S.-based liaison on the client's premises), first-year savings to the client for this 9-person project amounted to a little more that $500,000 as a result of leveraging Comnet's offshore delivery model. In addition, by tapping Comnet's expertise in OSS development and through Comnet's ability to deliver a 47 % software R&D savings, the client was able to free up select members from its core staff to focus on the parallel priority of designing the company's next-generation ordering solution.
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